The words you use can have an impact on whether or not conversations are productive or they are not. Sometimes, subtle things you say can influence the conversation in a negative way.
Here is one example in this video by Chris Westfall, talking about triggers that lead to an interruption in the flow of the telephone sale when it comes to insurance or anything else.
See: http://MedicareAgentTraining.com for more help on how to sell Medicare insurance by phone
Listen below or watch here.